Shipping policy

Shipping Policy – iPettech Pet Supplies

Effective Date: January, 2026

At iPetTech, we want your pets to enjoy their new products as quickly as possible! Please read our shipping policy below to understand how we process and deliver your orders.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • During peak seasons or promotional periods, processing may take up to 3 business days.

  • You will receive a confirmation email when your order ships, including tracking information.

2. Shipping Methods & Carriers

  • We ship via UPS, FedEx, and USPS

  • Standard shipping is available for domestic orders, and expedited options are offered at checkout.

  • Delivery times vary depending on location:

    • Standard Domestic Shipping: 3–7 business days

    • Expedited Domestic Shipping: 1–3 business days

    • International Shipping: 7–21 business days (customs clearance may cause delays)

3. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, dimensions, and destination.

  • Free shipping may be offered on orders over $100.00 USD.

  • Special promotions and discounts may occasionally waive shipping fees.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • You can track your shipment on the carrier’s website.

  • Please allow 24 hours for tracking information to update after shipping.

5. International Orders

  • International customers are responsible for customs duties, taxes, and import fees.

  • Delivery times may vary based on customs processing and local postal services.

  • We recommend checking your country’s import regulations before ordering.

6. Shipping Issues

  • If your order is lost, delayed, or damaged, please contact us immediately at iPetTechh@gmail.com.

  • We will work with the carrier to resolve the issue and may offer replacement or refund if necessary.

  • Ensure your shipping address is correct to avoid delivery delays.

7. Address Changes

  • Orders cannot be changed once processing begins.

  • Please verify your shipping address before completing checkout.

8. Returns & Exchanges

  • For details on returns, refunds, and exchanges, please refer to our Return Policy.

Customer Satisfaction Guarantee

At iPettech, we aim to make shipping smooth and worry-free so your pets get the best care and products as quickly as possible.